Shipping policy

Where we ship

Delivery availability, shipping options and any shipping charge are shown at checkout for your address before payment. Please use a street address; we cannot deliver to P.O. Boxes.

Processing and dispatch time

We aim to dispatch orders within 6 calendar days of payment. This is an estimate. If dispatch is delayed, please allow 14–30 calendar days from payment for your order to ship, with dispatch no later than 30 calendar days after payment.

If your order has not shipped within 30 calendar days, please contact us with your order number for assistance.

Delivery time

The timeframes above refer to processing and dispatch, not arrival. Transit time begins after dispatch and is additional. Delivery times vary by destination, carrier and customs processing.

Shipping method and tracking

Orders travel by tracked courier, with final delivery by a postal service or local carrier. A tracking number is sent by email when your order ships. If your order is marked as shipped but you have not received tracking, contact us.

Damaged on arrival

Contact us within 72 hours of delivery and keep photos of the packaging and contents. Our team will explain how to send the photos by email. We will handle the carrier claim.

Lost or not delivered

If your order has not arrived, contact us within 7 days of its estimated delivery date. If tracking shows delivered but you have not received the order, contact us within 7 days of the delivery scan so we can open a carrier investigation. If the investigation cannot locate the order, we will arrange a replacement or refund.

International duties

Any import duties or customs charges on international orders are the recipient’s responsibility.

Contact

For delivery help, use our Contact Us form and include your order number.