Shipping policy

Where we ship

Delivery availability, shipping options and any shipping charge are shown at checkout for your address before payment. Please use a street address; we cannot deliver to P.O. Boxes.

Processing time

Orders are normally processed and dispatched within 2–3 business days of payment.

Delivery time

Estimated delivery is around 6 days after dispatch. Delivery times may vary by destination, carrier and customs processing.

Shipping method and tracking

Orders travel by tracked courier, with final delivery by a postal service or local carrier. A tracking number is sent by email when your order ships. If you have not received tracking within a few business days, contact us.

Damaged on arrival

Contact us within 72 hours of delivery and keep photos of the packaging and contents. Our team will explain how to send the photos by email. We will handle the carrier claim.

Lost or not delivered

If your order has not arrived, contact us within 7 days of its estimated delivery date. If tracking shows delivered but you have not received the order, contact us within 7 days of the delivery scan so we can open a carrier investigation. If the investigation cannot locate the order, we will arrange a replacement or refund.

International duties

Any import duties or customs charges on international orders are the recipient’s responsibility.

Contact

For delivery help, use our Contact Us form and include your order number.